What People Are Saying About Comfort Keepers
Hundreds of people every day discover the exceptional in-home care provided by Comfort Keepers. Read what they have to say.
“In October of 2015, my mother was 86, physically very weak, and still living alone in her apartment. She needed help with showering, grocery shopping, laundry, meal preparation, errands, and light housekeeping. When I contacted Comfort Keepers, the director of nursing met with my mother and me, and we agreed that she needed a caregiver for two hours three times a week. The caregivers were extremely helpful and kind. Teresa Nix, the owner of Comfort Keepers, was always very responsive and accommodating when I contacted her with any concerns. In the following months, my mother's needs increased, and Comfort Keepers added staff hours to the schedule as needed. In the middle of March, one of the caregivers arrived in the morning to find my mother sick and unable to get to the door. She found a neighbor to let her in, I wasn't reachable, and Teresa called an ambulance and had my mother taken to the ER. The caregiver stayed with my mother in the ER until I could get there. By the time my mother was discharged that evening, Teresa had arranged 24/7 coverage. Teresa and the director of nursing developed a protocol to help my mother with nutrition, hydration and exercise, and they put trackers (forms) into place so my mother's daily activities were recorded by all the caregivers. My mother agreed to the 24/7 caregivers for two weeks. At that point, Teresa had enough data to know that my mother was still not safe at night, and often needed help getting to the bathroom, so we continued the 24/7, with the exception of 2 2-hour periods during the day.
My mother really wanted to be alone at night, and she wanted more privacy during the day, and I was trying to get that for her, but Teresa had more experience with elders than I did, and she helped me realize that my mother was in decline, and would never be safe alone at night again. At that point I started looking at enhanced assisted living residences, and within weeks I found the one that was the best for my mother, and my husband and I convinced her that she needed to move. I was able to give Comfort Keepers 2 weeks notice, and a caregiver was with my mother until the movers arrived and she left her apartment for good on May 2. My mother grew very attached to one wonderful caregiver, Marita, who was a huge help not only with the practical needs, but also with offering reassurance, comfort and friendship, to both my mother and myself. I can't imagine how that last month and a half would have been without Marita. She went above and beyond in helping my mother get ready for the move, doing an amazing amount of organizing, sorting, packing, and cleaning. I literally would not have been ready for the move in time if it hadn't been for Marita's help. Comfort Keepers kept my mother safe at a critical juncture in her life, and I'm very grateful.
"Comfort Keepers provided care for my mother living in Ithaca. The staff who attended to my mother's needs was always friendly and helpful. I would highly recommend Comfort Keepers as a home health care service company."
"We have enjoyed all of the Comfort Keepers. Each and everyone has particular characteristics that enrich our lives – both my husband's and mine. Maritta and Anna deserve special mention. They give moral support to my husband and engage him in meaningful conversation. They also are very helpful to me as a caregiver and help with keeping the kitchen and dining room neat. They are naturally gifted with compassion."
"Comfort Keepers (Ithaca NY-Teresa Nix) was absolutely amazing for us and our Uncle! We live in VA and had an Uncle in Ithaca, NY with no other family there. Comfort Keepers met us the day we called them and immediately stepped in. We could not praise their services enough! They were always there at a moments notice. Top notch quality care!"
"I wanted to take a moment to thank you. Erica is a wonderful caregiver, and she helped my wisdom tooth extraction to be a comfortable and less frightening experience. She arrived early in light of the weather-related road conditions, assisted me in carrying my recycling to the dumpster, called my landlord to report the icy sidewalk and request ice-melt be applied as soon as possible, and took me to the pharmacy – waiting with me while my prescriptions were being filled. When my appointment started late, thereby ending later than expected due to a delay with the previous patient’s appointment, Erica was graciously willing to stay beyond the original end time in order to take me to the pharmacy before returning me home. I greatly appreciated Erica’s friendly demeanor, professionalism, and outstanding client service. Thank you all again, and keep up the good work."
“I am grateful that we have organizations in our community like Comfort Keepers. A person, who lives alone such as myself, would have had to stay in an assisted living facility during my post surgical rehabilitation if it were not your organization. Like anyone else, I treasure living in the familiarity of my own home. The ladies, who did the shopping, meal preparation, and housekeeping, were all friendly, thoughtful, and courteous.They graciously tolerated and followed my cooking instructions. To express my gratitude succinctly, it was a four star experience.”
"We felt like everyone took a special interest in dad. He was always well cared for by Companions and Home Health Aides. He looked forward to their time with him."
“Comfort Keepers were able to give my grandmother the companionship and care that she needed. They took her to the library, they provided for her needs, and we were very fortunate to have the opportunity to get to know our caregivers. Trustworthy and flexible, they were able to help in just about every situation. Thanks to all!”
"Thank you so much for the assistance you gave us. We were at the end of our rope and didn't know who to turn to. We knew Dad didn't want to go to a nursing home, but we couldn't stay with him 24/7 and carry on with our lives. I was going to quit my job so I could stay with him when Comfort Keepers came into our lives. You were a Godsend."
"I want to personally thank you for taking care of my mom during her last days. Your time with her was special and helped make her comfortable. I have a newfound respect for the care you give people. You are truly special."
"Comfort Keepers really saved me at a difficult time of my life with my wife Anne. They were there to the very end of her life."
“I wanted to send a few words your way regarding the service you and your staff provided to my parents when we were all in a bit of a crisis. We needed care a.s.a.p. I made the first call to Comfort Keepers late in the evening. Not only was it was returned immediately, you found someone to come in the next morning.....and there was NO MINIMUM three or four hour time requirement. WOW! A couple of things after that which exceeded my expectations... your staff made follow up calls to see if everything was going well, you had a staff member visit with my parents to ensure they were comfortable with the care giver, you provided the same care giver time and time again to reduce confusion. I spoke with many staff members on the phone when calling in and each and every one of them was courteous, caring and extremely helpful. Thank you for making my job of "care giver" a much, much easier one. Keep up the good work!”
“I am very pleased that I chose Comfort Keepers. Their commitment to client care and integrity of their staff make families of loved ones completely at ease knowing that they are being looked after the way a family member would look after them.
In essence, I am happy to say that Comfort Keepers are our ‘extended family.’ I would highly recommend Comfort Keepers to anyone who asks for in-home care as they are, in my opinion, the best and most trusted in their field.”
“I wish to acknowledge the superb contributions to my mother’s safety and wellbeing made by the people of Comfort Keepers. Not only did you arrange for her care on very short notice, but every caregiver who came to the house was well prepared for her difficult work. Thank you for taking on the task and performing it in a superior manner. At the outset, I had no idea that your service even existed, much less could be made available so quickly. As the days passed, I was impressed with each of your caregivers as I met them. Every one of them was compassionate and skilled and added a unique touch to her care. You came recommended by a senior advisor and was told yours was the top agency of its kind. She was certainly correct in that judgment.”
“Little things like preparing herself ahead of time as to the routes she needed to take to ensure she got Dixie to the right place at the right time, thus doing away with any confusion as to appointment locations. This person ensured Dixie took the right medication at the right time and socially interacted with Dixie, making the day very pleasant and giving Dixie a sounding board for conversation. This wonderful employee swept the floors, vacuumed, watered the plants, prepared meals and many other tasks, thereby helping Dixie prevent any accidents.”
“From the initial phone contact when I spoke to Janet through to the care providers, I found Comfort Keepers to be a caring and professional service. You demonstrated your patience and concern for my mother's situation, and you were open to feedback.”